Changing the order Reminders are sent in

Individual reminders are sent to borrowers in the order that has been specified through the application. This is described in more detail below.

Each time a reminder is generated the reminder number against a borrowers loan is incremented by 1. For example, a borrower who has not been sent a reminder has a reminder number of 0. When their first reminder is generated (weekly, Monthly or fortnightly etc.) their reminder number is set to 1. The second time the schedule runs, it is set to 2 and so on and so forth.

The reminder which is sent first, second, third etc. is defined within the application. The instructions below explain how to change this order.

·To change the order in which the set reminders are sent, firstly access the reminder selection interface from Settings / Reminders & Statements... at the top of the Management page.

·Select the type of reminder from the drop down menu e.g. Individual, Group or Memo.

·The reminders are listed on the screen in the order that will be sent. To alter this order, click to highlight a reminder record in the list.

·Click the up and down arrows with a reminder selected to move them up or down.

·The order will then be changed.

·Click OK to save the changes.